TN Senthil Kumar, a Bengaluru-based IT project lead for a global company, was facing a challenge many managers deal with – how to manage friction within his team.
He turned to higher-ups for help and got some useful tips: Pre-define the team members’ activities. Focus on goals. Refrain from massaging egos.
The source of this wisdom wasn’t a person, at least not directly. It was a generative AI chatbot called AI Guru rolled out in July by Kumar’s employer, NYSE-listed Genpact Ltd., as part of its internal learning platform.
Since then, Kumar says, “I’ve asked AI Guru so many things.”
AI Guru helped his team with the IT migration to a new enterprise platform, including generating test cases for hiring and onboarding – and yes, AI Guru gave him sound management advice too.